Published on July 9, 2019 by Solvaria
When a food distributing company with a focus on fresh ingredients and unparalleled customer collaboration experienced considerable growth in 10 years, their staff quadrupled from 50 to 250 employees. However, despite the increase in employees, little to no adjustments had been made to IT resources to accommodate the increase in users. With inefficiencies in business processes becoming increasingly obvious, the company’s veteran CIO turned to Solvaria to assess the current state of the company’s technology and asked for guidance on how to position it for increased growth.
Solvaria’s assessment revealed a cause and effect pattern of inefficiencies across the IT department and the way it worked with the other departments. The current IT staff functioned as only tactical with no time to manage projects or research new technology, causing the business team to involve IT in a project only upon implementation. The business had evolved, but the current ERP system (Sage X3) and ancillary supporting applications had not been adapted to the new model. This forced employees to find workarounds, manual processes and quick fixes instead of solved systemic issues. There was also no formal ticketing system to assign, prioritize or provide status of requests. With no expectations set for resolutions, the IT staff was not being held to any metrics for success, causing frustration from the other departments. There was no rotating schedule for IT support of the second and third shifts, which prevented those employees from getting any issues resolved in a timely manner.
In addition to inefficiencies in the IT department, many process were still manual, despite available technology. For example the Learning Management System was completely manual and informal, meaning employees were often trained by trial and error and had little or no awareness of how their actions were impacting other departments. Furthermore, purchasing information and inventory management were both being carried out manually as well. For a large distribution company, these out of date practices were hindering the company’s ability to produce and ship product at the lowest cost.
To remedy the issues hindering production, Solvaria first worked with the company’s leadership to establish a strategic direction that included IT. This included creating a budget, and establishing goals and expectations from the IT department that supported overall business objectives. In addition, Solvaria inserted a fractional CIO to oversee the implementation of this new strategy, allowing the existing IT leader to focus on business applications.
At Solvaria’s recommendation, the food distribution company made strategic investments in IT that allowed many of its manual processes to be integrated into the core business applications. This process improvement saved time, which improved the operation throughput of the facility and assist in increasing margin on current products.